Refund policy

We want you to be happy with your order. If something is not right, contact us and we will help.

Coffee and other consumables

Coffee beans, drip bags and other food or drink products are freshly prepared and cannot be returned once delivered. If your order arrives damaged, or you received the wrong item, tell us within 48 hours of delivery with a photo and your order number. We will replace the item or refund it.

Equipment and merchandise

Brewing equipment and merchandise can be returned within 7 days of delivery if they are unused and in their original packaging. Faulty items are replaced or refunded.

How to return an item

Email info@frame.qa or message us on WhatsApp at +974 5052 0889 with your order number. Items can be brought to either Frame branch. Delivery fees are not refunded unless the item was faulty or wrong.

Refunds

Approved refunds go back to the original payment method. Banks usually take 7 to 14 working days to show the amount.

Cancelling an order

An order can be cancelled for a full refund before it has been handed to the delivery partner.

Bookings

Coffee cart catering and meeting room bookings follow the terms shown on their booking pages.